Shipping.

 Within South Africa 

Neo Hyphen offers country wide shipping across South Africa through our Courier partner, Fastway. Our standard shipping rate is R100 however in certain situations our shipping charges may be slightly higher as a result of a customers unique location. In this situation Neo Hyphen will email you to let you know what your correct shippings rates will be. If you are unsure of your shipping rate and what to know before you place your order, you can contact our team via info@neohyphen.co to find out more. Our orders are dispatched within 24 to 48 hours of receiving and will be delivered to your door within 1 to 3 working days.


 Outside South Africa 

Neo Hyphen offers international shipping to customers in the United States, Europe and the United Kingdom through our logistics partner, Solufreight and our Courier partners FedEx and DHL. Our international shipping rates are automatically calculated for you at checkout based on your location settings. Our orders are dispatched within 24 to 48 hours of receiving unless we require additional information, in this case our team will reach out to you. Express and International Priority shipping is delivered to your door within 1 to 6 working days.

 Local Taxes and Duties 

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.

Please be aware, if the customer chooses to refuse the shipment due to local import duty & tax, the parcel will automatically be returned to Neo Hyphen. In this case, Neo Hyphen reserves the right to charge our customer an administration fee.